Where can I find the log file for 2c8 Lite? (Mac)

Sometimes our support might ask after the log file from 2c8 Lite. In 2c8 Lite, there are two ways of finding the log file. One is by opening it through the software, and the other one is by finding it via the Finder (if the software won't start). 

Log file via the software

From the Dashboard of 2c8 Lite, you'll find the log file by clicking on the yellow icon in the top right corner of the software. Choose "Support". A dialogue will appear where you can click on the button "Log file". This will open a file as a text document. Save the file to a suitable location on your computer and attach it in an email to our support. 

If you have a model open and want to reach the log file, you can click on the question mark in the top right corner of the software. 

Log file from the Finder

If you can't start 2c8 Modeling Tool, and therefore cannot reach the log file from the software, you can reach the log file from the Finder. Start by opening the finder an go to "Go" - "Go to folder".

Enter the following path: /Users/*your user*/.2conciliate/local/2c8 Lite *current version*/2conciliate.log. The log file is called "2conciliate.log". Attach this file in an email to our support.