Sometimes our support needs the log file from the Launcher to troubleshoot an issue. The Launcher is the software that downloads the latest version of 2c8 Modeling Tool or 2c8 Lite when you start the applications. You can find the log file for the Launcher in the following way:
Start by opening the finder an go to "Go" - "Go to folder".
Enter the following path: /Users/*your user*/.2conciliate/local/*current version*/2conciliate.log. The log file is called "2conciliate.log". Attach this file in an email to our support.